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Volume 28,
Number 7
IN THIS ISSUE

President's Pen

Mark Your Calendar


CPLP Study Groups Now Forming


New Member Profile

The Training Point

Call for Articles

Meet Our New Members

CHAPTER SERVICES ADDRESS
CIASTD Chapter Services
9840 Westpoint Drive, Suite 260
Indianapolis, IN 46256
(317) 841-1395
Fax (317) 841-8206

Editor
Linda Mayer

Design
MP Records Communications

Krista Skidmore,
President

Lisa Autry,
Past President

Leanne Batchelder,
President-Elect

Michelle Burke, CPLP.
VP of Communications

Lee Ann Flick,
VP of Programs

Brian Lusk,
VP of Membership

Andrea Moore, CPLP
VP of Workforce Learning & Certification

Holly Mortlock,
VP of Administration

Kris Taylor, CPLP
Andy McGuire,
VPs of Special Events

Sam Thompson,
VP of Finance

Mark Records,
Executive Director


July 2007
President's Pen

 

During the course of this year, I will dedicate many of the regular President’s Pen articles to the focus areas within ASTD’s competency model (graphic and explanation found at http://www.astd.org/astd/Publications/competency_study.htm).

There are nine specialized knowledge/skill areas in which individuals need to extend their organizational contribution. This month we will focus on designing learning with impact in mind.

As a profession, we are aware of training’s impact on the bottom line. For example, we understand that employees who are well trained in communication and teamwork skills are better able to work across job functions, to apply information, and to think critically and act logically. We know that training and development opportunities attract the top talent to an organization, allowing it to be more resourceful and innovative. And we understand how training builds employee satisfaction and loyalty, which helps reduce turnover and increases profits.

Because we realize just how much training affects a business’s performance, we often focus on making sure our efforts are having a positive effect. As a result, we tend to get caught up in the four levels of evaluation and measuring the impact of our training—only to forget the important element of design. No matter how much we measure, it does no good if the only thing we have to assess is a poorly developed learning program.

Below are some very practical tips to make sure you design your training with impact in mind. In particular, these tips are geared toward designing programs that are long-lasting—so that participants continue to benefit well after the sessions are over.

  • Offer a series of shorter courses rather than one longer learning event. Participants are exposed to the content multiple times, over a series of sessions, so they have more opportunities to process the information.
  • Assign homework or post-work to be completed and returned after the session. For example, have participants read an article related to the course topic and answer questions about it, or have them complete a related activity and report on it.
  • Involve the participants’ managers in the process. Create a guide for participants to use as they talk through their actions with their managers. The guide encourages dialogue and provides participants with a tool to start the process. Talk with managers before the program to ensure they understand the importance of their role in supporting the training.
  • Post signs around the office to remind participants of the key take-aways from the session. This is a great way to help them remember the discussion and apply the lessons they learned.
  • Assign each participant a “buddy.” Encourage the buddies to share their actions with each other and develop a plan for working together and holding each other accountable after the learning event.
  • Follow up with participants one month after the session to evaluate skill transfer on the job. Offer coaching and assistance to those who need additional support.
  • Utilize technology. Use discussion boards and forums to post questions and encourage participant dialogue about the key training concepts. Post resources and training materials for participants to access after the session.

By focusing on the basics—developing well-planned content based on a solid needs analysis with defined, measurable objectives—we’ll find greater success when it comes time to evaluate the training results. Keeping impact in mind as we build the learning programs will help ensure the impact is there in the end.

Krista is president and founder of FlashPoint, a consulting firm providing a range of leadership development, human resources, and performance improvement solutions to clients throughout the Midwest.

Krista F. Skidmore, JD, SPHR
Krista is president and founder of FlashPoint, a consulting firm providing a range of leadership development, human resources, and performance improvement solutions to clients throughout the Midwest.

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Mark Your Calendar!

 

Applying Business Acumen—Foundation of Competency Model What the CEO Wants YOU to Know

Patrick Leddin, Senior Consultant, FranklinCovey

This interactive workshop is based on the book, What the CEO Wants You to Know, by Ram Charan. The following is a review of the book by Fortune magazine.

Think you’ve already got a pretty good grip on what’s going on at your shop? Great! Answer these questions:

1. What are your company’s sales?
2. Is the company growing, or is growth flat or declining?
3. What is your company’s profit margin? Is it growing, flat, or declining?
4. How does your margin compare with those of your competitors? With other industries?
5. What is your companies earnings per share? Is it growing, flat or declining?
6. What is your return on equity (ROE)?
7. Is your cash generation increasing or decreasing?
8. Taking all of the foregoing into account, is your company gaining or losing against the competition?

Had a little trouble there, did you? Not to worry. In public companies, you can get the lowdown fairly easily. And in private ones, Charan notes, ‘management is often willing to share the information but believes people...are not interested.’ Here’s a chance to prove them wrong.” (Anne Fisher, Fortune Magazine)

This course helps eliminate the mystery behind the numbers. It helps one become an informed and strategic user of business and financial data. This program equips you with all of the concepts needed to understand and predict the financial implications of your business decisions. Leaders will be more effective by better understanding and communicating company strategy and results.

The Universal Language of Business
The five essential elements of a business:

  • Cash: How do we generate it, how is it used and why is it so critical?
  • Margin: How do you make Gross and Net Margin meaningful to everyone?
  • Velocity: What are the important efficiency measures and why?
  • Growth: Do your employees know how and why you’re growing?
  • Customers: They need a simple reason to buy from you. Do you know it?

How these elements contribute to the success of a company?

Learning Objectives:

1. Participants will understand a basic business model that they can use to assess their company performance
2. Make more money for the company by making better, faster decisions that impact top and bottom line
3. Better understand company strategy and company financials to more effectively engage in discussions of this nature.
4. Become a better leader by more effectively communicating strategy, direction and results of the organization.
5. Align their performance objectives with the needs of the organization.

Participants will learn through an interactive exercise designed on the practices of a “street vendor”.

Handouts are available

Register Now!

Friday, July 27, 2007
8:30 a.m. to 11:00 a.m.
Topic: Applying Business Acumen—Foundation of Competency Model What the CEO Wants YOU to Know
Speaker: Patrick Leddin, Senior Consultant, FranklinCovey
Speaker Bio: Patrick currently serve as an Execution Specialist / Execution Consultant in the Central Region. Certified to facilitate 4 Disciplines of Execution content. Since re-joining FranklinCovey, performed the following:
• Facilitated client 4 Disciplines work sessions (both co-facilitation and sole facilitation)
• Presented execution overview sessions
• Provided implementation support to five primary clients in Indiana
• Attended BBA, 7 Habits Signature, Focus, and Sales Academy
Agenda: 8:00 - 8:30 a.m. - Registration
8:30 - 11:00 a.m. - Program
Location: Marott Apartments
Meridian and Fall Creek
Cost: CIASTD Member - $25
Non- Member - $35
Student - $15

Don't forget to mark your calendar for 2007!

July 27th
What the CEO Wants YOU to know
Patrick Leddin, Senior Consultant, FranklinCovey

August 24th
Come Play With Us
Workshop (full day w/ half day option)
Dr. Thiagi

September 28th
Success Case Method Workshop
Dr. Brinkerhoff, Advantage Way

October 26th
Coaching with Emotional Intelligence
Scott Livingston, IntegratEI

DID YOU KNOW?? You can purchase program tickets at a discount!
Attend each meeting for only $22.50…when you purchase in groups of:
4 Tickets: $90.00
6 Tickets: $135.00
9 Tickets: $202.50
12 Tickets: $270.00
20 Tickets: $450.00

To order online, click here. You can also contact Mark Records at (317) 841-8202.

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CPLP Study Groups Now Forming!

CIASTD wants to support your growth! If you are interested in pursuing the CPLP designation and want more information, please contact Andrea Moore, VP of Workplace Learning and Certification at amoore@FlashPointHR.com.

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New Member Profile

New Member: Rosalyn Harris
Company:
TiG, a coaching & consulting practice
Position: Senior Partner
Employed Since: October 2005
In Training and Development Since: June 2006

1. Describe your position at your current employer.
I own a practice that brings HR to CFOs in the dose and structure that they want and with an understanding and a boldness that they need.

2. What I love doing most in my job is when I... Work with CFOs or other finance leaders to bring their visions, goals and commitments to life. This happens when they have an HR professional who can consultant, coach, work strategy, and train. That kind of variety and challenge gets me jazzed.

3. The thing I like most about working in training and development is... the combination of technical and creative skills needed to bring a great program to colleagues

4. The book I read most recently for work is... Teachable Moments by Dr. Steve L. Robbins...just an awesome real-life story that is funny, smart and emotional The book I most recently read for pleasure is.... say, who has time for pleasure books right now? I’m a one-woman shop right now and working almost at capacity, thankfully. Maybe I’ll get back to “reading-for-fun” in the 4th quarter (lol).

5. What I did before I worked for my current employer was... human resource manager at Guidant Corporation’s home office in Indianapolis. Those two years in HR changed everything. I love HR. Before this last assignment in HR, I worked in the finance department at Guidant and before that I worked as a marketing strategy associate at Lilly. And before coming to Indianapolis, I spent 4 years working in the financial services industry… doing finance.
Do you see, how FAR I was away from HR and any HR related profession? However, God is GREAT (and pretty funny), because I’m in this business of getting ROIs on that vital resource - human capital

6. Describe your childhood and educational experiences. …I don’t think I remember. My strongest childhood-school related memory is having severe-chronic asthma, doctors, hospitals, carrying medicine to school and trying not to miss school.

7. One of the times I felt the most success in my life was... right now! I am in my sweet spot, that place where I am helping people and using my talents, gifts and abilities in an environment that fits my energy.

8. If I could do something I have never done before it would be... give a million dollars away to great organizations that do great work for people.

9. If you really knew me you would know... I’m a closet singer, dancer and general performer. There is an artist bursting at the seams who’s looking for a choir to join, a singing teacher to hire, or a fun dance group to work with.


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The Training Point

Each month we are highlighting a training tip. If you have one that you would like to share, please submit to by the second week of the month.

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A Call for Articles

Wouldn’t you like to get published? The CIASTD Facilitator could be just the vehicle you are looking for. We are on the lookout for articles that further learning in the areas of training and development. While we may not be able to publish every article we receive, we believe that each issue of the Facilitator could be enriched by the addition of a few articles. And it’s always nice to be published! Submit articles by emailing them to lpmayer@comcast.net. We prefer files in Microsoft Word format.

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New Members


In each issue of The Facilitator, we will list members that have joined or re-joined CIASTD since the previous issue. Since the last issue of The Facilitator, we have signed 4 new members. To see a list of the new members, click here.

Celita Hughes
Mason Moton
Navi Van Wormer-Vernon
Deborah Miller

If you are a member of CIASTD, and would like access to the complete membership list, it is available on our web site at www.ciastd.org.

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