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CHAPTER SERVICES ADDRESS
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July
2008 |
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By: Leanne Batchelder, CIASTD 2008 President Networking
and Job Connections I continually tell people I am the “human billboard” when it comes to promoting CIASTD’s influence on a person’s career! I have been a member since the early 1990s but never really became an “active participant” in the chapter until I found myself considering a job change. I’m sure that sounds familiar to many of you! In 2003, I was the chairperson of the Communications Committee. I had come out of a corporate downsizing and landed in a job that was less than desirable, but I continued my involvement with the Chapter. I found it to be a wonderful way to make industry connections and hone my project management and creative-thinking skills! As it turns out, the President of CIASTD that year was also the President of her own instructional design firm who was looking to hire. She heard about the work I was doing on the Communications Committee and decided to reach out to me. We had lunch. We discussed the possibilities. I was offered the job! Five years later, I am still with that firm, and my career has soared! I owe this opportunity, in part, to CIASTD. What about you? Are you ready for a change? Are you looking to explore the possibilities? I am amazed to see so many job and networking opportunities through CIASTD this summer. Have you seen the Job Board lately? As of July 8th, there are eight job openings to explore from www.ciastd.org, and they cover a variety of job positions, from entry-level to Director. Not interested in those positions? Then post your resume on the Job Board for others to review and consider. You should definitely consider attending our first ever summer conference on Friday, August 22nd. The 2008 "Power of One" education conference will be held at the Holiday Inn North at the Pyramids. The conference focuses exclusively on career development, whether you’re interested in launching a career as a Workplace Learning Professional, advancing your current career in Workplace Learning and even sustaining your competence as a Workplace Learning Professional. Finally, I cannot diminish the power of active involvement with CIASTD. Join a committee, be a “taskateer,” or attend an Ongoing Learning Group (OLG) meeting. You won’t regret it! Leanne
Batchelder, CIASTD President
By Gretchen Schott, VP for Special Events This August it is all about YOU! Our Special Event for August is “The Power of One”. We wanted to bring an event to our members which would assist you in your current and future roles as learning professionals. Our goals are to provide an event that will present:
We gained our inspiration for this event from the book 212 degrees. You can check out this short film: http://www.simpletruths.com/movies/index.asp and click on 212 degrees. The event will be held at the Holiday Inn North at the Pyramids on August 22, 2008. We have structured the day so you can choose a half day or full day option. We will also be hosting a happy hour to extend discussions and support our member’s interests in networking. The morning will be focused on networking and examining the learning professional’s role in business today. The afternoon will be a showcase of 30-minute breakout sessions related to one of three tracks:
If you have an interest in presenting at the event, please contact danwilson@amanet.org. Ticket prices for this event are as follows:
For
more details on pricing for non-members or new members
contact Tara Holloway (tholloway@tcunet.com)
or Gretchen Schott (gretchen.schott@salliemae.com).
Are you interested in sponsoring the event? The deadline for sponsorship for the August event is July 25th. Please contact Gretchen Schott for more details! We are very excited about this event and hope to see you there! Please encourage friends from other industries to attend too! The more we can share about the value of learning and development, the better our industry will be. See you on August 22nd!
Many members completed the membership survey. The Board will be using the information gleaned from the results to further improve the chapter. Thank you for helping the chapter! The following 5 lucky members won free registration to the August meeting:
By Andrea M. Moore, CIASTD President-Elect The June program, The Power of Coaching, was presented by Michelle Knight, Midwest Director of iPEC (Institute for Professional Empowerment Coaching). During the presentation, Michelle focused on the following: 1. What is coaching Michelle used a powerful analogy to distinguish coaching from consulting, therapy, and training. If the client wanted to get through a gate, but it was locked, the consultant would recommend best practices and give advice for opening the gate based on his or her knowledge and experience. The therapist, on the other hand, would focus on healing and analyze how the client feels about the locked gate. A trainer would demonstrate ways in which the client could get through the gate and teach the client a new methodology, while the coach would ask “what’s on the other side of the gate that you want to get so badly?” The coach would identify the motivation for wanting to change and help the client to explore possibilities. The coach would also identify where the client is focusing his or her energy and help to shift the energy to look at the situation differently. In describing effective coaching relationships, Michelle described the following key elements:
Coaching is clearly an important skill for the workplace learning professional, as ASTD defines coaching as an area of expertise within its competency model. As facilitators of learning and performance improvement consultants, workplace learning professionals can help employees and leaders to remove the blocks that hold them back with important coaching skills. By empowering employees and leaders to take responsibility for their choices, we can coach them to improved performance, strengthening the organization in the process.
By Gretchen Schott, VP for Special Events The Board wants to thank all of our members who completed the membership survey. We are sorting through the data and will be using the information you have provided us in our strategic planning sessions for 2009. We read several responses that have asked us to look at leveraging technology more within the chapter. We are excited the chapter is looking at the future of training and trends in our industry. Our Fall Education Conference in November will be focused on this topic. We value your feedback and know many members read our newsletter to stay in touch with what is happening in the chapter. We will strive to reach our members that currently are not using the newsletter as a resource and find new ways to bring learning professional talent together. Please continue to reach out to the Board and share your ideas. The strength of our chapter is a direct reflection of the quality of professionals who make up our membership. Thank you for your continued association with CIASTD. We look forward to meeting more of your professional development needs in the months to come!
By Lou Russell, CEO, Russell Martin & Associates
In today’s environment of more with less, organizations are increasingly finding themselves with staff that is burning out fast and unable to deal with the growing work load. Support areas like HR and IT are prime spots for unchecked stress; when was the last time someone called you and thanked you for answering a question, or thanked you because Microsoft Word was working perfectly? Constant negative reinforcement without the benefit of seeing the final positive end result creates a world of escalating tension. There are six wonderful ways to escalate tension:
Trust must be earned, but staff must be careful not to fall in the trap of “Us vs. Them”. Try to make sure your staff learns to see each business challenge from the customers’ perspective and not take the disruption as an attack. Trust will eventually develop from the customer side with trust from the staff side. Bureaucracy often provides people with a safe place to be mean. Be constantly vigilant of rules that appear to your customers to be preventing good service. If your customers feel that roadblocks are being thrown up to minimize work for your staff at their expense, their trust will disappear, and they will always be on the attack on the phone, increasing the wear and tear on your staff. Staff members need to have the autonomy to solve the problems they are supposed to solve and say no when they are being asked to do something outside their charter. This requires lots of discussion and communication, and it never ends. Many people never get to see the faces of the people they talk to on the phone. Figure out some creative ways to reduce the physical separation which feeds “Us vs. Them”. Make site visits, have open houses and do lots of things to make relationships personal. It’s a little tougher to be mean to someone you know. Many people, when faced with impossible work loads, end up compromising the quality of their service. In an attempt to meet all needs, they meet none. This creates nothing but discontent. A more beneficial option is to prioritize the work to the business imperatives to ensure results. Remember Ma. Moment of Awareness (MA) is the practice of noticing what is happening to you right now. You can teach yourself and your staff to notice when stress is starting. Learn to step outside for a moment to analyze it logically before reacting. Avoid these mental models:
The truth is:
Program
Description: We will examine how to incorporate different training techniques to reach all participants. Much of training is built for the visual learner – we will make sure you have the tools to take care of the verbal and hands on learners as well. And we will do that for a traditional classroom as well as an online classroom environment. This will include Role Play Variations, Improv Games, Game Shows, Trivia Games, Board Games, and a Jury Trial. We will also look
at ways to use various techniques for pre and post interaction to
improve retention in sales training. We’ll plan for discussion,
when/why do these work and why not? Learning Objectives:
Speaker
Bio: She is the editor of Sales Training Solutions, a resource written by 11 different sales trainers to help develop and implement successful sales training. She took the book from concept to Amazon. She proposed the book to three major publishers, and received an offer from two to publish it. Renie was trained with Second City and uses improvisation as a tool to help companies develop more productive and innovative teams. Some of the things Renie does for companies:
Renie is the past
president of the Professional Society for Sales and Marketing Training
(www.smt.org). She also directs the Sales Training Forum for the
Chicago Chapter of the American Society for Training and Development.
She is a judge for the American Business Awards.
Visit www.CIASTD.com for the entire year's calendar!
To order online, click here. You can also contact Mark Records at (317) 841-8202.
Interested
in speaking at a future CIASTD meeting?
CIASTD wants to support your growth! If you are interested in pursuing the CPLP designation and want more information, please contact Andrea Moore, VP of Workplace Learning and Certification at amoore@FlashPointHR.com.
In each issue of The Facilitator, we will list members that have joined or re-joined CIASTD since the previous issue. Since the last issue of The Facilitator, we have signed 3 new members. Bridget
Stenger, IUPUI |
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